The SupportCandy – SLA Addon enhances your helpdesk by allowing you to create and manage Service Level Agreements for your tickets. With this addon, you can assign response and resolution times based on ticket priority, department, or customer type.

SLAs help ensure that support requests are addressed within defined timeframes, improving accountability and customer satisfaction. Agents receive alerts when SLA deadlines approach, and managers can monitor SLA compliance with detailed reports.

This addon is essential for businesses aiming to provide professional, timely, and consistent support, especially in environments with multiple ticket priorities or enterprise clients.

✅ Key Features

• Define SLA rules based on ticket priority, department, or customer type

• Set response time and resolution deadlines for tickets

• Automatic alerts for agents when SLA deadlines approach

• Track SLA compliance and violations

• Customizable SLA escalation rules

• View SLA status inside tickets and dashboards

• Improve accountability and response efficiency

• Fully integrated with SupportCandy core plugin

✅ What’s New (Latest Version)

• Enhanced SLA notifications and reminders

• Improved dashboard overview of SLA compliance

• Compatibility updated for WordPress 6.x

• Better handling of overdue tickets and escalations

• Minor bug fixes and performance improvements

✅ Ideal For

• Customer support teams managing response times

• Hosting companies and IT service providers

• SaaS and digital product support teams

• Agencies handling enterprise clients

• Businesses with priority-based support requests

• Teams needing measurable SLA compliance

✅ Why Choose This GPL Version

• 100% Original GPL Licensed Addon

• Unlimited Domain Usage

• Lifetime Free Updates

• One-Time Download Access

• No license or activation key required