The SupportCandy – Schedule Tickets Addon enhances your SupportCandy helpdesk by letting users and agents schedule tickets to be submitted automatically at a selected future date and time. Scheduled tickets remain in the system as drafts until the scheduled moment, ensuring timely submission without manual intervention.

This addon is ideal for businesses that handle recurring tasks, planned maintenance, follow-ups, or any time-sensitive requests. Agents can pre-plan support tickets for future workflow management, while customers can schedule their support requests to be submitted exactly when needed.

By automating ticket submission, the addon improves organization, prevents forgotten requests, and ensures deadlines are consistently met. It integrates seamlessly with SupportCandy’s ticket system and workflow.

✅ Key Features

• Schedule tickets for future date and time

• Automatic ticket creation at the scheduled moment

• Supports recurring and planned tasks

• Customers can submit time-sensitive requests in advance

• Agents can pre-schedule tickets for workflow planning

• Draft system to hold scheduled tickets until submission

• Reduces manual follow-ups and missed tickets

• Fully integrated with SupportCandy core plugin

✅ What’s New (Latest Version)

• Improved trigger accuracy for scheduled tickets

• Better timezone support for global users

• Enhanced performance for large-scale support systems

• Updated UI for selecting date and time

• Compatibility updates for WordPress 6.x

• Bug fixes and stability improvements

✅ Ideal For

• IT service providers

• Maintenance and repair teams

• Hosting companies

• SaaS and digital product support teams

• Businesses with recurring tasks or time-sensitive requests

• Support teams needing automated ticket reminders

• Agencies managing scheduled tasks

✅ Why Choose This GPL Version

• 100% Original GPL Licensed Addon

• Unlimited Domain Usage

• Lifetime Free Updates

• One-Time Download Access

• No license or activation key required