The SupportCandy – Satisfaction Survey Addon helps you understand how happy your customers are with your support service. When a ticket is marked as resolved, the customer automatically receives a survey link where they can rate their experience and optionally leave feedback.

This addon gives you valuable insights into agent performance, support quality, problem resolution, and customer satisfaction trends. You can fully customize the survey layout, rating system, and questions to match your brand needs.

Survey results are shown inside the SupportCandy dashboard, allowing admins to identify strong performers, spot issues early, and take actions to improve overall customer experience.
Perfect for businesses that want measurable improvement and professional-quality customer feedback.

✅ Key Features

• Automatic survey sent when a ticket is resolved

• Customizable rating system (stars, emojis, numbers, etc.)

• Optional customer comments and text feedback

• View results inside the SupportCandy dashboard

• Agent-wise satisfaction reports

• Helps improve service quality & response behavior

• Easy and lightweight feedback process

• Fully integrated with the SupportCandy core plugin

✅ What’s New (Latest Version)

• Updated survey UI for better usability

• Improved feedback analytics

• Enhanced compatibility with WordPress 6.x

• Faster loading of satisfaction reports

• Better mobile-responsive survey form

• Bug fixes and stability improvements

✅ Ideal For

• Customer support teams

• Agencies & IT service providers

• Hosting companies

• SaaS & product-based businesses

• GPL product sellers

• Teams tracking support quality and customer experience

✅ Why Choose This GPL Version

• 100% Original GPL Licensed Addon

• Unlimited Domain Usage

• Lifetime Free Updates

• One-Time Download Access

• No activation or license key needed