The SupportCandy – Reports Addon adds a complete analytics suite to your SupportCandy helpdesk system, making it easier than ever to measure support performance and identify improvement areas. With interactive charts and detailed metrics, you can analyze ticket workflows, agent workload, customer satisfaction, and resolution efficiency.

The addon provides deep insights into support trends by offering multiple report types—daily, weekly, monthly, and custom date ranges. Track how many tickets were created, solved, pending, overdue, reopened, and assigned. You can also measure agent productivity, including response time and resolution time for each team member.

Whether you run a small team or a large support operation, this addon ensures you have accurate data to make smarter decisions, improve support quality, reduce bottlenecks, and plan resources better.

✅ Key Features

• Comprehensive reporting dashboard

• Ticket volume reports (new, solved, pending, reopened)

• Agent performance analytics

• Response time & resolution time tracking

• SLA performance overview

• Reports by category, priority, and source

• Exportable charts and statistics

• Custom date range reporting

• Helps identify support trends and bottlenecks

• Fully integrated with SupportCandy core plugin

✅ What’s New (Latest Version)

• Improved chart accuracy and filtering options

• Faster loading of large data sets

• Better compatibility with WordPress 6.x

• Enhanced export functionality

• UI improvements for easier navigation

• General bug fixes and performance boosts

✅ Ideal For

• Support teams that need data-driven insights

• Agencies monitoring agent performance

• SaaS & hosting providers

• GPL product support teams

• IT and service-based businesses

• Managers wanting actionable support analytics

✅ Why Choose This GPL Version

• 100% Original GPL Licensed Addon

• Unlimited Domain Usage

• Lifetime Free Updates

• One-Time Download Access

• No license or activation required