SupportCandy – Private Credentials Addon lets customers securely share login details, confidential data, or sensitive information inside tickets. Credentials are encrypted, visible only to authorized ...

Ends in

This product can be downloaded with the following subscriptions :

Basic Business Edition Premium

Preview

The SupportCandy – Private Credentials Addon adds a secure and encrypted credential-sharing system inside SupportCandy. Customers can safely provide login information such as cPanel, WordPress admin, FTP, SSH, hosting panel, or API keys—without exposing the data in public or to unauthorized agents.

All credential fields are stored using strong encryption and are visible only to selected support agents. The addon ensures full privacy and prevents sensitive data from appearing in ticket threads, emails, or notifications.

Agents can also update or add private credentials when troubleshooting issues, keeping everything organized in a secure, central location.
This addon is essential for technical support teams that handle website access, hosting support, server-related issues, or any task requiring secure client credentials.

✅ Key Features

Securely collect and store login credentials
All data is fully encrypted
Credentials visible only to authorized agents
Supports multiple credential types:
- WordPress admin login
- Hosting / cPanel / FTP / SSH
- Database access
- API keys
Easy interface for customers to upload secure info
Prevents exposure in email or public ticket threads
Agents can update/add credentials for tickets
Fully integrated with the SupportCandy core plugin