The SupportCandy – Knowledgebase Addon is designed to enhance both customer and agent experience by integrating a full-featured knowledgebase system into your SupportCandy helpdesk. Create, organize, and manage articles that help customers solve issues instantly—without opening a support ticket.

Customers can browse articles on the support page, and related knowledgebase suggestions appear automatically based on keywords when they type a ticket subject. This dramatically reduces repetitive questions and improves first-contact resolution.

Agents can also search and attach knowledgebase articles directly to ticket replies, allowing consistent and professional responses. The addon supports categories, tags, rich text formatting, and multi-language content.

Ideal for businesses that want to empower users with self-service support and reduce ticket volume.

✅ Key Features:

• Built-in knowledgebase system for SupportCandy

• Create unlimited articles with rich formatting

• Auto-suggest relevant articles when creating tickets

• Organize content with categories and tags

• Agents can attach KB articles in replies

• Improves customer self-service

• Reduces repeated support questions

• Easy and clean article management interface

• Supports multi-language knowledgebase setups

• Fully integrated with SupportCandy core plugin

✅ What’s New (Latest Version):

• Improved article search and relevance matching

• Enhanced UI for article listing and categories

• Updated compatibility with WordPress 6.x

• Faster article loading in ticket interface

• Better support for HTML and media embeds

• Minor bug fixes and stability improvements

✅ Ideal For:

• SaaS businesses & digital product companies

• Hosting providers & IT service agencies

• Online stores, GPL product sellers & marketplaces

• Support desks with repetitive questions

• Teams looking to reduce ticket volume

• Any business that needs a clean, organized help center

✅ Why Choose This GPL Version:

• 100% Original GPL Licensed Addon

• Unlimited Domain Usage

• Lifetime Free Updates

• One-Time Download Access

• No license or activation required