The SupportCandy – FAQ Integration Addon is designed to enhance customer support efficiency by connecting your helpdesk tickets with your FAQ knowledge base. It automatically identifies relevant FAQ articles based on ticket content, keywords, and categories, allowing customers and agents to quickly reference helpful resources.

This addon reduces repetitive tickets, improves first-response quality, and empowers customers to solve common issues independently. Support agents can also use suggested FAQs to respond faster, maintaining consistency and accuracy in replies.

Perfect for businesses with large knowledge bases, recurring queries, or teams aiming to improve customer self-service. Integrate it with Workflows, Canned Replies, and SLA addons for a fully automated, knowledge-driven support system.

✅ Key Features:

• Suggest relevant FAQs based on ticket content

• Automatically display FAQs to customers submitting tickets

• Supports keyword and category matching

• Reduces repetitive support queries

• Helps agents respond faster and consistently

• Integrates seamlessly with existing FAQ plugins

• Easy setup—no coding required

• Supports multiple categories and languages

• Improves customer self-service and satisfaction

• Works perfectly with other SupportCandy addons

✅ What’s New (Latest Version):

• Enhanced keyword detection for better FAQ suggestions

• Improved compatibility with WordPress 6.x

• Faster FAQ retrieval and display

• Updated UI for easier management

• Minor bug fixes and performance improvements

✅ Ideal For:

• Support teams handling repetitive questions

• SaaS & digital product companies

• Hosting providers & IT service agencies

• Businesses with large FAQ knowledge bases

• Customer service desks focusing on self-service

• Any helpdesk aiming to reduce ticket volume

✅ Why Choose This GPL Version:

• 100% Original GPL Licensed Addon

• Unlimited Domain Usage

• Lifetime Free Updates

• One-Time Download Access

• No license key or activation required