The SupportCandy – Export Tickets Addon is a powerful tool designed to help support teams extract ticket data for reporting, analytics, or backup purposes. With this addon, you can export tickets with all relevant information, including customer details, ticket status, priority, assigned agents, creation dates, and more.
This addon is perfect for managers who want to track performance, monitor workload, or analyze customer interactions. You can filter tickets by department, status, date range, agent, or custom fields before exporting, ensuring you get exactly the data you need.
Combine this addon with other SupportCandy extensions such as SLA, Workflows, or Agentgroups to maintain a complete record of your support operations and generate meaningful insights.
✅ Key Features:
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Export support tickets to CSV or Excel
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Include all ticket details and customer information
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Filter tickets by department, agent, priority, status, or custom fields
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Select date ranges for targeted exports
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Ideal for reporting, auditing, and analysis
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Quick and easy export interface
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Maintain historical support records
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Compatible with large ticket databases
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Fully integrates with SupportCandy core plugin
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Supports other extensions like SLA & Workflows
✅ What’s New (Latest Version):
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Improved export speed for large ticket volumes
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Enhanced filtering and selection options
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Updated compatibility with WordPress 6.x
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Better handling of custom fields and metadata
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UI improvements for easier export process
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Minor bug fixes and performance updates
✅ Ideal For:
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Support teams managing large ticket volumes
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SaaS & digital product companies
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Agencies & IT service providers
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Businesses requiring reports for auditing or analysis
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Managers tracking agent performance
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Any organization needing ticket data exports
✅ Why Choose This GPL Version: