The SupportCandy – Automatic Close Tickets Addon is an essential automation tool for maintaining a clean and efficient helpdesk. It automatically closes tickets after a specified period of inactivity, ensuring your support queue stays organized and manageable.

Whether you want to close resolved tickets, mark tickets inactive after no response from customers, or enforce cleanup rules for large support teams—this addon provides flexible configuration options to suit all workflows. Choose how many days of inactivity trigger closure, set custom status labels, notify customers before auto-close, and control which departments or ticket types are affected.

Perfect for businesses that receive large volumes of support requests and need to keep their ticket queue streamlined and clutter-free.

Use this addon alongside SLA, Workflows, Notifications, and other SupportCandy extensions to build a fully automated support ecosystem.

✅ Key Features:

• Automatically close tickets after a set period of inactivity

• Fully customizable inactivity timer

• Option to send warning email before closing

• Apply rules to specific departments, priorities, or ticket types

• Easily exclude important tickets from auto-close

• Reduce ticket clutter and improve helpdesk performance

• Keep support agents focused on active conversations

• Helps maintain clean workflows for high-volume support teams

• Seamless integration with SupportCandy core plugin

• Works with other SupportCandy addons like SLA & Workflows

✅ What’s New (Latest Version v3.0.8):

• Optimized auto-close processing

• Improved compatibility with WordPress 6.x

• Enhanced options for pre-close notifications

• Performance improvements for large ticket databases

• Updated UI for rule creation

• Minor bug fixes and stability enhancements

✅ Ideal For:

• Large customer support teams

• SaaS companies & hosting providers

• Agencies handling multiple client tickets

• IT support and maintenance providers

• Any business with high ticket volume

• Support desks wanting automated queue cleanup

✅ Why Choose This GPL Version:

• 100% Original GPL Licensed Addon

• Unlimited Domain Usage

• Lifetime Free Updates

• One-Time Download Access

• No license or activation required