The SupportCandy – Assign Agent Rules Addon is a powerful automation tool for the SupportCandy helpdesk plugin. It allows you to create intelligent rules that automatically assign tickets to specific agents based on various conditions.

Whether you want tickets to go to a department expert, distribute load across multiple agents, or route tickets according to customer segments—this addon gives you full control. Assign agents based on ticket category, priority, subject keywords, customer email domain, custom fields, tags, or any other predefined criteria.

Perfect for teams with multiple agents, as well as businesses that want consistent, fast, and organized support ticket management.

Combine this addon with Workflows, Agentgroups, SLA, and other SupportCandy extensions to build a fully automated support system.

✅ Key Features:

• Automatically assign tickets to agents based on rules

• Set unlimited custom assignment rules

• Assign by department, priority, tag, or custom fields

• Assign based on subject keywords or message content

• Auto-assign based on customer type or email domain

• Create AND/OR condition-based rules

• Reduce response time with smart routing

• Improve load balancing across agents

• Easy rule builder interface—no coding needed

• Seamless integration with SupportCandy core plugin

• Works with Workflows & Agentgroups addons

✅ What’s New (Latest Version):

• Improved rule processing speed

• New advanced condition options

• Updated compatibility with WordPress 6.x

• Better UI for rule creation

• Faster ticket routing

• Minor bug and stability fixes

✅ Ideal For:

• Support teams with multiple agents

• SaaS businesses & hosting providers

• Large customer service desks

• Agencies & IT service companies

• Businesses requiring automated ticket routing

• Any helpdesk that needs intelligent load distribution

✅ Why Choose This GPL Version:

• 100% Original GPL Licensed Addon

• Unlimited Domain Usage

• Lifetime Free Updates

• One-Time Download Access

• No license key or activation required