The SupportCandy – Agentgroup Addon enhances your SupportCandy helpdesk by allowing you to create and manage groups of agents. These groups can be aligned with departments, product teams, expertise areas, or support levels—making support ticket routing more efficient.

With this addon, you can assign tickets to an entire group instead of selecting individual agents. Group-based workflow ensures faster response times, better load distribution, and smoother management of large support teams.

You can also combine Agent Groups with Workflows, SLA, Email Piping, and other SupportCandy addons to build a powerful, automated helpdesk system. This is especially useful for companies with multiple departments such as sales, technical support, billing, or onboarding.

Perfect for growing teams, agencies, SaaS companies, and any business that needs structured and organized support operations.

✅ Key Features:

• Create unlimited agent groups

• Assign tickets to groups instead of individual agents

• Organize support team by department, expertise, or task

• Perfect for large or multi-team helpdesk setups

• Seamlessly integrates with SupportCandy Workflows

• Better load distribution among agents

• Helps manage specialized support categories

• Easy group management and permissions

• Supports multiple groups per agent

• Ideal for structured support environments

• Improves overall response time & ticket control

✅ What’s New (Latest Version):

• Enhanced group assignment performance

• Improved compatibility with WordPress 6.x

• Updated UI for group management

• New options for workflow & automation integration

• Faster agent selection & group filtering

• General bug fixes and stability improvements

✅ Ideal For:

• Multi-agent support teams

• Agencies & IT companies

• SaaS platforms

• Hosting & service providers

• Businesses with multiple departments

• High-volume customer support environments

✅ Why Choose This GPL Version:

• 100% Original GPL Licensed Addon

• Unlimited Domain Usage

• Lifetime Free Updates

• One-Time Download Access

• No activation or license restrictions