The SupportCandy – Workflows Addon brings advanced automation to your SupportCandy helpdesk system. It helps you eliminate manual tasks by automatically applying actions when certain triggers or conditions are met.

You can build workflows to assign tickets to specific agents, change ticket statuses, update priorities, send notifications, auto-close tickets, and even trigger custom actions. This is perfect for busy support teams who want to streamline operations and improve response time.

Workflows can be created using multiple conditions such as ticket fields, custom fields, customer info, tags, dates, and agent activity. With this addon, your support system becomes smarter and more efficient—handling repetitive tasks so your team can focus on solving customer issues.

Ideal for small businesses, agencies, SaaS platforms, and support teams who want an automated and professional ticket management system.

✅ Key Features:

• Create unlimited automated workflows

• Trigger actions when ticket is created, updated, or replied

• Auto-assign tickets to agents or departments

• Auto-update ticket status, priority, and fields

• Send automated email/SMS notifications

• Auto-close inactive tickets

• Add tags, notes, or internal messages automatically

• Condition-based logic (customer, ticket fields, custom fields, time, etc.)

• Supports AND/OR conditions

• Improve team productivity with rule-based automation

• Easy to configure with a user-friendly interface

• Works seamlessly with SupportCandy core plugin

✅ What’s New (Latest Version):

• Faster workflow execution

• Improved compatibility with WordPress 6.x

• Enhanced condition builder UI

• New triggers and automation actions added

• Optimized performance for large ticket volume

• Minor bug fixes & stability improvements

✅ Ideal For:

• Customer support teams

• SaaS companies & hosting providers

• Agencies and service-based businesses

• eCommerce support desks

• Businesses handling high ticket volume

• Teams needing automated ticket actions

✅ Why Choose This GPL Version:

• 100% Original GPL Licensed Addon

• Unlimited Domain Usage

• Lifetime Free Updates

• One-Time Download Access

• No activation or license restrictions